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Cancellation Policy

CANCELLATIONS WITHIN 24 HOURS OF THE START OF ANY CLASS OR COURSE WILL NOT BE ELIGIBLE FOR A REFUND. TRAINING CLASSES/COURSES You can cancel your place up to 2 weeks before the start of class or course and a full refund will be given. Cancellations up to 1 week until start of class or course will be given 50% refund. Any cancellations made in the 7 days before the start of a class or course will not be refunded. This will only be reviewed in exceptional circumstances. If we have to cancel an entire class or course, you will receive a full refund OR be offered and alternative class or course. If we have to re-arrange a session within a class or course due to weather, staff illness, emergency situation etc, we will offer you an alternative date. WE DO NOT GIVE PRO RATA REFUNDS IF YOU ARE UNABLE TO ATTEND THE ALTERNATIVE OPTION. Whilst we make every effort to carry out classes on the advertised dates there are occasions when it simply isn't possible. 1:1 SESSIONS Once booked these sessions can be cancelled two weeks before training package commences and receive a full refund. Cancellations 1 week before training session commences receive a 50% refund and no refunds are given for cancellations after this time except in exceptional circumstances and prior written agreement. All 1:1 Dog Training Packages must be completed within a 6-month period except upon prior written agreement. COVID 19 IMPORTANT INFORMATION In the event of the introduction of a national or local lockdown all payments taken for 1:1 training, training classes or behaviour consultations will either become a credit on your file or they will continue in an appropriate online format. No refunds will be given but every option will be explored to ensure learning continues for you and your dog safely and in line with your original training goals. All classes will be honoured but please note that COVID-19 government restrictions may result in a delay.