Contact Details

Cancellation Policy

CANCELLATION POLICY • Any online booking may be cancelled within a 14-day cooling off period and receive a full refund. • Cancellations made after the 14-day cooling off period are subject to a cancellation fee. • Cancellations made more than a week before the initial consultation appointment (and after the cooling off period) will be charged £10 cancellation fee. • Cancellations made within 7 days prior to the start of the course or class (and after the cooling off period) will be charged £30 cancellation fee. • Cancellations made within 24 hours prior to the start of the course or class (and after the cooling off period) WILL NOT be eligible for a refund. • Any cancellation fee will be deducted before refunding the balance. • No partial refunds will be given once a course has started. • Only in the most exceptional circumstances will these policies be reconsidered. If we have to cancel an entire class or course, you will receive a full refund OR be offered and alternative class or course. If we have to re-arrange a session within a class or course due to weather, staff illness, emergency situation etc, we will offer you an alternative date. WE DO NOT GIVE PRO RATA REFUNDS IF YOU ARE UNABLE TO ATTEND THE ALTERNATIVE OPTION. Whilst we make every effort to carry out classes on the advertised dates there are occasions when it simply isn't possible. 1:1 SESSIONS • Any booking may be cancelled within a 14-day cooling off period and receive a full refund. • Cancellations made after the 14-day cooling off period are subject to a cancellation fee. • Cancellations made more than a week before the initial consultation appointment (and after the cooling off period) will be charged £10 cancellation fee. • Cancellations made within 7 days prior to the start of the course or class (and after the cooling off period) will be charged £30 cancellation fee. • No partial refunds will be given once a course has started. • Only in the most exceptional circumstances will these policies be reconsidered. • All 1:1 Dog Training Packages must be completed within a 6-month period except upon prior written agreement.